Complaints Policy
 

At Mental-health4u, we are committed to providing a high standard of care. If you are dissatisfied with any aspect of our service, we welcome your feedback and will do our best to resolve your concerns fairly, respectfully and promptly.
 

Raising a Concern

If you are unhappy with any aspect of the service you have received, we encourage you to discuss your concerns with us as soon as possible. Many issues can be resolved quickly through open and honest communication.

Please contact us at:

Email: info@mental-health4u.com

We aim to acknowledge complaints within 5 working days.
 

Formal Complaints

If your concern cannot be resolved informally, you may submit a formal written complaint.

We will:

• Acknowledge your complaint.

• Investigate the concerns raised.

• Respond in writing as soon as reasonably possible, normally within 20 working days.

If additional time is required, we will keep you informed of our progress.
 

Professional Standards

Mental-health4u is committed to working in accordance with relevant professional, ethical and legal standards. If, after completing our complaints process, you remain dissatisfied, you may also wish to seek advice from the relevant professional or regulatory body where applicable.
 

Continuous Improvement

We value feedback and use complaints as an opportunity to improve the quality of our services and the experience of everyone who accesses Mental-health4u.

At Mental-health4u, we are committed to providing a high standard of care. If you are dissatisfied with any aspect of our service, we welcome your feedback and will do our best to resolve your concerns fairly, respectfully and promptly.
 

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