Privacy Policy

Last Updated: August 2026
 

At Mental-health4u, we are committed to protecting your privacy and handling your personal information with care, transparency and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

This Privacy Policy explains how we collect, use, store and protect your personal information.
 

Who We Are

Mental-health4u provides therapy and psychological assessment services for adults, children and young people.

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Email: info@mental-health4u.com

 

Mental-health4u provides therapy and psychological assessment services for adults, children and young people.

Our practitioners work in accordance with relevant professional, ethical and legal standards and maintain registration with the appropriate professional and regulatory bodies.

Professional registrations include:

Social Work England (Registration Number: SW13129)
​BABCP (Membership number: 1049847)

Association of Family Therapy (Membership number: 698 29611)
EMDR UK (Membership number: 173887)

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Email: info@mental-health4u.com
 

What Information We Collect

Depending on the service you access, we may collect:

• Your name

• Date of birth

• Address

• Telephone number

• Email address

• Emergency contact details

• GP details (where appropriate)

• Relevant medical and mental health information

• Assessment information

• Therapy notes

• Information you provide through our website or contact forms

We only collect information that is necessary to provide safe and effective services.
 

How We Use Your Information

Your information may be used to:

• Respond to enquiries

• Arrange appointments

• Deliver therapy and assessments

• Maintain accurate clinical records

• Communicate with you about your appointments

• Produce assessment reports (where applicable)

• Meet our legal, ethical and professional responsibilities

We will never sell your personal information to third parties.
 

Confidentiality

Information shared during therapy is treated as confidential.

However, confidentiality may need to be broken where:

• There is a serious risk of harm to yourself or another person.

• There are safeguarding concerns involving a child or vulnerable adult.

• Disclosure is required by law or a court order.

• Information is discussed anonymously within professional supervision to ensure safe and effective practice.

Where possible, we will discuss any disclosure with you first.
 

How We Store Your Information

We take appropriate steps to keep your information secure.

Your information is stored securely using password-protected and encrypted systems where appropriate, and only authorised personnel have access to your records.

Records are retained in accordance with legal and professional requirements before being securely destroyed.
 

Sharing Information

We will only share your information when:

• You have given your consent.

• It is necessary for your care.

• We are legally required to do so.

• There is a safeguarding concern or serious risk of harm.
   

Your Rights

Under UK GDPR, you have the right to:

• Access your personal information.

• Request correction of inaccurate information.

• Request deletion of information where appropriate.

• Restrict or object to certain processing.

• Withdraw consent where consent is the legal basis for processing.

• Make a complaint to the Information Commissioner's Office (ICO).

Further information is available from www.ico.org.uk.
 

Website

If you contact us through our website, the information you provide will only be used to respond to your enquiry or arrange services.
 

Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.